Job Description

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Assists with controlled substance inventory on an annual basis or as recommended.
• Assists with inventory control, maintaining inventory levels by ordering and stocking merchandise, checking invoices, and entering inventory information into the computer.
• Assists with coaching, counseling, and training employees; participates in additional education and training.
• Assists HBC manager with ordering and merchandising OTC’s.
• Fills and/or verifies prescriptions and counsels patients according to OBRA ’90 regulations.
• Assists with reconciliation and balancing of 3rd party accounts.
• Visits schools, doctors’ offices, senior centers, etc. to market services.
• Assists with monthly inventory.
• Builds growth and sales through counseling and wellness programs.
• Follows security and regulatory procedures including Quality Assurance Programs.
• Assumes the responsibility for the department in the absence of the pharmacy manager.
• Ensures customers are given prompt and courteous service.
• Maintains a professional appearance, i.e. clean lab coat and name tag.
• Communicates continually with pharmacy manager about any procedural changes, issues, or corporate communications.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time

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